Terms & Condition

Terms & Conditions

Effective Date: [Insert Date]

Welcome to Cranbourne Cabs. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions.

  1. Services

Cranbourne Cabs provides airport transfers and local cab services in Cranbourne and surrounding areas. All bookings are subject to availability.

  1. Bookings
  • Bookings can be made via website, phone, or WhatsApp
  • Customers must provide accurate pickup and drop-off details
  • Any changes must be informed in advance

We reserve the right to cancel or refuse a booking if incorrect information is provided.

  1. Pricing & Payment
  • Prices are based on distance, time, and service type
  • Final fare may vary depending on traffic, waiting time, or route changes
  • Payment can be made via cash, card, or other accepted methods
  1. Cancellation Policy
  • Cancellations must be made at least [X hours] before the scheduled pickup time
  • Late cancellations may incur a cancellation fee
  • No-shows may be charged full fare
  1. Waiting Time
  • Standard waiting time is [X minutes] from the scheduled pickup
  • Additional waiting time may result in extra charges
  1. Customer Responsibilities

Customers agree to:

  • Be ready at the pickup location on time
  • Provide correct details
  • Maintain respectful behavior towards drivers
  • Not carry illegal or hazardous items
  1. Driver Rights

Our drivers have the right to:

  • Refuse service in case of unsafe or abusive behavior
  • Cancel the ride if conditions are not suitable
  1. Liability

Cranbourne Cabs is not liable for:

  • Delays caused by traffic, weather, or unforeseen circumstances
  • Loss or damage of personal belongings
  • Missed flights due to delays beyond our control
  1. Safety & Conduct

We are committed to providing a safe and comfortable ride. Any misconduct may result in service refusal or cancellation.

  1. Privacy

Your personal information is handled according to our Privacy Policy.

  1. Changes to Terms

We may update these Terms & Conditions at any time. Changes will be posted on this page.

  1. Contact Us

For any questions or concerns:

📞 Phone: 0 470 543 179
📧 Email: support@cranbournecabs.com.au
📍 Location: Cranbourne, Victoria, Australia

By using our services, you agree to these Terms & Conditions.